Conflict Savvy Leader

January 08, 2020
11:15 AM - 1:30 PM

Prince Conference Center at Calvin College
1800 E Beltline Ave SE
Grand Rapids, MI 49546

Despite the painful costs of mistrust, 88% of employees report that their supervisors handle conflict poorly. Bridge the gap! Learn a proven, step-by-step process for permanently restoring collaboration between direct reports and other key members of your team. React with confidence when individuals pressure you to take side and transform attitude of “us versus them” into a unified search for solutions. In this sessions you will learn:

  • The skills necessary to achieve lasting resolution despite conflicting accounts of past events
  • To shift the focus from who’s “right” to eliminate the specific behaviors that destroy collaboration
  • React with confidence when individuals pressure you to take sides
  • Help key players repair relationships, dismantle factions and send a joint message of reconciliation to their colleagues or direct reports.


About the Speaker:

Leslie Fiorenzo is the Director of the Employee Assistance Center, West Michigan’s leading provider of employee assistance program services. An exceptional speaker, training and facilitator, Leslie has special skills and interest in personal development, team building and referral marketing. She has over 30 years’ experience as a human resources professional working in the automotive, distribution and packing industries. She is the author of Twenty-One Lessons for Mastering the Difficult Conversation. Leslie has served as an adjunct faculty member at Davenport University teaching human resources, business and marketing courses. Leslie earned her master’s degree in Human Resource Development from Western Michigan University. She is a certified training for DISC based learning tools and Conflict Savvy programs from Thera-Rising in Minneapolis, MN.

This program has been approved for 1.5 SHRM and HRCI recertification credits.


$25.00 Member Ticket
$30.00 after 4:00 pm January 3

$0.00 Pre-Paid Members

$10.00 Student Ticket

$30.00 Non-Member Ticket
$35.00 after 4:00 pm January 3


If you are unable to attend a chapter event and wish to cancel your registration, you must notify the AHRM Board Secretary no later than the Friday prior to the event at 4pm. If you notify us prior to 4pm on the Friday prior to the event, you will receive a refund for your payment. If you are unable to notify us prior to this time, no refunds will be given. If you register for an event but choose to pay at a later date, but do not attend the event (or cancel within the specified timeframe) you will still be invoiced for the payment.